Frequently Asked Questions
Everything you need to know about your next evening look.
How do I determine the best size for my evening gown?
We provide a detailed size guide on every product page. Since evening wear often involves structured bodices, we recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements for the most accurate fit.
What is the shipping timeframe for formal wear?
Standard shipping typically takes 3-5 business days. For urgent events, we offer expedited 2-day and overnight shipping options at checkout to ensure your dress arrives in time for your special occasion.
What is your return policy for special occasion dresses?
We accept returns within 14 days of delivery. The garment must be in its original condition, unworn, and with all security tags attached. Please note that items marked as Final Sale are not eligible for return.
Do you offer alterations or custom tailoring?
While we do not provide in-house alterations, our gowns are designed with generous seam allowances where possible to facilitate easy adjustments by your local professional tailor.
How should I care for my Xscape Evenings garment?
Due to the delicate nature of our fabrics, sequins, and beadwork, we strictly recommend professional dry cleaning only. Store your gown in a cool, dry place inside a breathable garment bag to maintain its quality.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options via Klarna and Afterpay for a more flexible shopping experience.